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Disconnected RDP sessions re-connect to different users.

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ENVIRONMENT:  Windows Server 2003 SP2 (all patches current) running MS Terminal Services (Remote Desktop).  Server is located in a colocation facility, and multiple concurrent users connect from an office premises located some distance away.

We have a client with a poor internet connection at their office, which results in frequent disconnections.  RDP clients automatically re-connect to the server after a few seconds.

PROBLEM:  This client claims that when sessions are disconnected, users at that location are getting re-connected to the sessions of other users at the same location.  All users have different userIDs.  (nobody shares a userID)

For example, user "Receptionist" is getting re-connected to the remote desktop of user "Accountant".  This has serious security issues, with privileged data being exposed to non-privileged employees.

On the surface this "seems" impossible, but the client insists it's happening.

Any ideas?

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