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Stuck in loading virtual machine

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I have VDI 2012 environment  I installed tow servers and setup cluster between them and create one server for RD Broker and I created on it personal collection pool and I added on personal collection windows 7 professional SP1 and I assigned this virtual machine to specific user .

and I created self certificate on RD WEB server and once connect from physical machine to RD web then I can see the collection and once connect to this virtual machine then the remote connection stuck on the "loading virtual machine" more than 5 minutes after that appear message "the remote desktop disconnect by administrator etc.."

 when open the Event viewer under remote desktop I saw the below error :

Source:        Microsoft-Windows-TerminalServices-SessionBroker

Date:          9/23/2013 11:39:33 AM

Event ID:      802

Task Category: RD Connection Broker processes connection request

Level:         Error

Keywords:     

User:          ###############

Computer:      ###########

Description:

RD Connection Broker failed to process the connection request for user #########.

Error: VM plugin failed to wakeup a VM.

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Microsoft-Windows-TerminalServices-SessionBroker" Guid="{D1737620-6A25-4BEF-B07B-AAC3DF44EFC9}" />

   



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