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Using connection broker, user prompted to login, then prompted again for a diff server

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I have an odd issue with a user using serv 2008 Terminal services. We have a Connection broker with 4 servers. When the user logs in it goes to server1, enters details, it then pops up with login again and then logs into server4! No idea why its prompting twice! this users i always having issues with their profile. Any ideas whats going on ? 

Thanks - Joe.


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