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login via RDS gateway server says can't connect to remote computer...how to debug??

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Our consultant set up an RDS gateway, which is gateway.domain.org and two RDS connection brokers, which are collectively rdsbroker.domain.local, and several RDS hosts, which are collectively rdfarm.domain.local.

Logging in externally through gateway.domain.org works all the way through getting the Work Resources screen, then upon clicking the only available icon for a remote desktop session, things stop working as shown in the attached screenshot.

It appears something is preventing connection to the rdfarm host servers, but the error message does not indicate where or how the issues are occurring.

How do I start trying to figure this out??

Thank you, Tom


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