Hello,
I have researched this issue for hours now and didn't find a resolution.
So I have a physical Dell server which runs Windows Server 2012 R2. Its a single server setup which means all RDS related roles are running on one physical server. Users access published apps on that server and also establish RDP sessions from there. About
every 3 weeks all users see the black screen issue when they are trying to open apps from the server and I also see the black screen after login when I directly RDP into the server.
The server is fully patched and has all the recommended hotfixes installed related to this issue. Idle active user sessions are being disconnected after 2h and disconnected sessions are being disconnected after 15min. So the max users I have on this
server at a time are between 10 and 15. The server has plenty of resources CPU, Memory and disk space.
When the issue occurs even ctrl+alt+end does not even work. I will have to reboot the server via shutdown -i from another machine.
I believe the server actually still runs and all services are up because SCOM does not trigger an alert.
I am really clueless why this issue keeps coming back after running for a couple of weeks. We have several other Windows Server 2012 R2 machines and I don't see that issue on them. I have to admit they do not run RDS.
I am tempted to setup a weekly reboot of the server but honestly that would be my last gateway of resort.
Can someone please help me and give me some additional ideas what the issue could be.
Thank you