Hello,
I have a Win2k12R2 single server RDS environment with Office 2013 Pro installed.
All works fine except when a user is trying to open an email that was sent encrypted. On a local version of
outlook 2013 this opens fine, however in the RDS environment when the user clicks on the email, it doesn't open. No errors and a blank preview pane.
But...I noticed that on the console of the RDS server, a prompt is displayed when the users selects the encrypted email, which says:
"Windows Security
Credential Required
Do you want to allow the app to access your private key?"
There is no app listed. Just a blank area with the lock icon (see attachments).
If we click Allow, the users email in his RDS session opens fine and will continue to do so until they logoff of the
RDS server. This is bizarre behavior as an application in the users session is causing a prompt on the console of the RDS server.
Any help would be greatly appreciated.
Screen shot of users Outlook showing selected encrypted email which does not open or display anything in the preview pane:
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Screen shot of RDS server console of popup which appears when the user clicks on the encrypted email above.
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Screen shot of users Outlook now showing the encrypted email, AFTER clicking allow on the RDS server console:
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